CANCELLATION AND RETURN POLICY
CANCELLATION BY CUSTOMER:
If the order is cancelled by the customer before the order is shipped, the amount will be refunded after deducting the transaction fee of 3% as per the payment gateway.
Incase the cancellation is done after shipment is dispatched;the product will have to be returned at your cost and the refund will be made after deducting the transaction fee + courier cost incurred to send. Customer agrees not to dispute the decision made by Medical Book zone as per its policy.
CANCELLATION BY MEDICAL BOOK ZONE:
There may be situations like book reprint, book new edition, book unavailability, etc. happening, wherein we would have to cancel the customers order. Medical Book zone has full right to cancel or disapprove the order placed by the customer in circumstance unavoidable.
As per the company’s policy, only those books would be subject to return which are defective in terms of missing pages. In such a case, book(s) must be returned within 7 days from the date of delivery. Even a delay by one day would not be entertained by the company in any case.